⚠️ DRAFT — DO NOT PUBLISH WITHOUT LEGAL REVIEW. This document is a draft prepared for Holari Group LLC. A lawyer must review it before it is published. Everything in [BRACKETS] is still to be filled in. Menu paths must be checked against the real app before publishing.
To be published at: https://holari.io/en/delete-data (Spanish version: https://holari.io/borrar-datos)
How to delete your data from Holari.io
Last updated: [DATE]
Holari.io is a tool from Holari Group LLC that businesses use to talk to their clients over WhatsApp, Instagram, Messenger and TikTok. This page explains how to delete your data, depending on who you are.
1. If you have a Holari.io account (you are the business)
Delete a contact and their conversations
- Sign in to Holari.io.
- Open the contact (from Inbox or Sales).
- Tap ⋯ → Delete contact [CONFIRM PATH IN APP].
- Confirm. The contact, their conversations, messages, files, transcriptions, appointments and deals are deleted.
Before deleting, you can download their data with ⋯ → Export data [CONFIRM PATH].
Delete your whole workspace
- Sign in as an admin.
- Go to Settings → Account → Delete workspace [CONFIRM PATH].
- Type the business name to confirm.
This cancels your subscription and deletes all workspace data: contacts, conversations, appointments, knowledge base, agent settings, team and the credentials of connected channels. Beforehand you can download a full copy from Settings → Account → Export data [CONFIRM PATH].
Delete your user account
Go to Settings → Profile → Delete my account [CONFIRM PATH]. If you are the only admin of a workspace, first make someone else admin or delete the workspace.
In the mobile app the same option is under Settings → Profile → Delete my account [CONFIRM WHEN THE APP EXISTS].
Disconnect Facebook, Instagram, WhatsApp or TikTok
From Holari.io: go to Settings → Channels, choose the channel and tap Disconnect [CONFIRM PATH]. Holari.io stops receiving and sending messages on that channel and deletes the stored access credentials.
From Facebook: in Facebook, go to Settings & privacy → Settings → Business Integrations, find Holari.io and tap Remove. [VERIFY current Facebook menu name.]
From Instagram: in Instagram, go to Settings → Apps and websites (or in Accounts Center, Business integrations), find Holari.io and tap Remove. [VERIFY current Instagram menu name.]
When you remove Holari.io from Facebook or Instagram, Meta notifies us and we disconnect the channel. If you also want to delete the conversations already in Holari.io, delete them as explained above or contact us.
If you can't sign in
Email [privacy@holari.io — TO BE CONFIRMED] from your account email with the subject "Delete my data" and your business name.
2. If you messaged a business that uses Holari.io (you are the business's client)
The business you messaged decides about your data; Holari.io only stores it on the business's behalf.
- Ask the business. You can write in the same chat: "Please delete my data." The business can delete you from Holari.io in seconds.
- If the business doesn't respond, email [privacy@holari.io — TO BE CONFIRMED] with:
- the business name;
- the channel you used (WhatsApp, Instagram, Messenger or TikTok);
- your phone number or your username on that channel;
- what you want: delete your data, get a copy, or stop receiving messages.
We will pass your request to the business and, where appropriate, help it delete your data. We may ask you to confirm your identity (for example, by sending a message from the same number or account).
To stop receiving messages from a business, you can also reply "STOP", or block the business in the messaging app.
Important: deleting your data from Holari.io does not delete messages on WhatsApp, Instagram, Messenger or TikTok; those platforms keep them under their own policies.
3. Timelines
| Step | Timeline |
|---|---|
| We confirm we received your request | Within [3] business days |
| Deleting a contact or workspace from the app | Immediate in the live database |
| Response to a request sent by email | Within [30] days (or sooner if your law requires; e.g. 20 business days in Mexico) |
| Removal from backups | Within [X] days |
We may keep some data where the law requires or allows it: billing records (for tax obligations) and the security audit log, which records what was deleted and when, but not the deleted content.
4. Contact
Holari Group LLC · [REGISTERED ADDRESS] · [privacy@holari.io — TO BE CONFIRMED]
More information in our Privacy Policy.